There are rate limits for certain actions as a measure to prevent abuse. In most cases, you should be able to try again one hour after your last attempt. If you're still unable to open the file, you may need to wait a full day.
Sorry to hear that you're encountering this issue. Are you still running into this issue? If you are, a video of the action you're performing when the error occurs would be extremely helpful. Please ensure the video captures the entire screen.
That'll really help us get you to the right team if we need to escalate.
