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Question

Unable to move file to project from Drafts in free plan

9 replies
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I'm unable to move files to your project on the Starter plan when I'm under the file limits. I just see the upgrade plan button after clicking Move File and the project.

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Nellya

Power Member

Hi. You can have only 3 files per project in a free Starter team

Kimberly OrtizAuthor

New Member

I have none and it still doesn’t let me move it.

Nellya

Power Member

I have none and it still doesn’t let me move it.

Can you please share a video or screenshots of behaviour and your team page?

Kimberly OrtizAuthor

New Member

As you can see I have no files in the project and the file only has 1 page. But it prompts me to upgrade.

Nellya

Power Member

As you can see I have no files in the project and the file only has 1 page. But it prompts me to upgrade.

Hmm, looks like a bug. Try to get in touch with Figma Support

Kimberly OrtizAuthor

New Member

I tried but since I’m in the free plan but do you have any other way to contacting support?

Nellya

Power Member

I tried but since I’m in the free plan but do you have any other way to contacting support?

Contact support → Contact us

Kimberly OrtizAuthor

New Member

It’s super frustrating because it doesn’t allow me to report a bug it just keeps going in circles their AI agent.

Nellya

Power Member

It’s super frustrating because it doesn’t allow me to report a bug it just keeps going in circles their AI agent.

Have you tried pressing the contact us button? It should open a bug report form

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