!--startfragment>

I work for Universidad de Buenos Aires in Argentina and have been using the Figma Education Plan for many years. Recently, I was asked to re-verify my Education status by September 29th.

I’ve attempted the verification process multiple times, but SheerID requires me to upload a photo of a government-issued ID. Despite submitting clear photos, they consistently respond that they’re unable to confirm my identity. I’ve contacted SheerID to report the issue, but they simply close the case without resolution.

I’ve tried taking photos under different lighting conditions, yet the verification continues to fail. It’s clear that their process isn’t functioning properly in my case.

Could you please assist me in completing the new verification process?

Thank you,
Gastón

!--endfragment>