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Dear Figma Support Team,

I am trying to complete an overdue payment for my Figma account, but I have not been able to do so because I am not receiving any emails from Figma related to billing or payment instructions.

I have checked my spam and junk folders and confirmed that my email address is working properly. However, I still have not received any relevant communication.

Could you please assist me in resolving this issue? I would appreciate it if you could either resend the necessary billing information or let me know how I can proceed with the payment manually.

Thank you for your support, and I look forward to your assistance.

Best regards,
Amit Roy
amit.roy@underscoretec.com

Hi ​@amit_roy! For privacy and security reasons, I’m not able to assist directly here on the Forum, but I’ll get you connected with our support team. Thanks for checking your spam and junk folders. Just in case you have multiple email accounts, please make sure you’re checking the inbox associated with your Figma account.

I’ve gone ahead and created a support ticket for you — your ticket number is #1366533. Our support team member will be in touch with you shortly to help get this sorted out and provide any needed billing information.

 

Thanks again for your patience, let me know if there is anything else I can help with! 

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