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Hey! I have paid for the Full Seat subscription of Figma Pro, and I intend to use my account to host 2 different websites.

For the first website, all went smooth and I was able to change the subdomain to my preference.

But for the second website, when I try to change the subdomain, I get a yellow text saying “Invalid domain”.

I have no clue what’s going on. I contacted Figma’s AI chatbot and I tried all the troubleshooting methods that it told me, but nothing worked.

Can someone please help me… 🙏

Hey ​@dpsmonarch , thanks for flagging this!

Here are a few common issues with domain connection that you may want to consider:

  • Cloudflare domains: If Cloudflare is your provider, you need to set the proxy status for the domain to DNS only. This configuration is required to successfully verify the domain.
  • DNS propagation delays: Changes can take time to update. If you think this might be the problem, we recommend waiting a while and checking back later.
  • Incorrect record types or values: Ensure the provided values exactly match what’s required. Even a small typo can interrupt the process. Figma will display an error icon if one or both of the records can’t be verified.
  • Conflicting DNS settings: Check for duplicate or conflicting entries in your DNS settings. For instance, multiple CNAME records for the same subdomain.
  • Awaiting SSL certificates: Figma automatically provisions SSL certificates for custom domains, which ensures secure HTTPS access, but it can occasionally take longer than expected. 

You can also review our full guide here on managing domains for Figma Sites file: Manage a custom domain for your site
 
If these still don’t help, please reach out directly to our support team so they can investigate it further: Submit a bug report

Please use your Figma account email in the form, and if possible, include a screenshot of the error and the values you entered. This will help the team investigate further, thanks!
 


Hey Celine,

I am not trying to connect to a custom domain, just editing the subdomain for the already built in .figma.site domain system.


Thanks for the clarification!
Hmm it looks odd 🤔 Can you please submit a bug report here as mentioned? Please also share in the form the URL of your file and grant can edit access with support-share@figma.com .
I’d like our support team to take a closer look at your case! Thank you 🙏🏻


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