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I’m a current graduate student in the U.S., and I’ve been trying to get verified for the student plan. Unfortunately, the process keeps failing for different reasons: sometimes it says I’m using a VPN (which I’m not), other times it claims I’ve already redeemed the benefit (which isn’t the case), and occasionally it just says there’s an issue with my verification.

The process has been very frustrating, and I would really appreciate help from a real person to resolve this (no more AI generated responses).

Hi ​@Audrey Liu,

 

I understand you’ve been having trouble with the student verification process.

Just to confirm, are you following the steps below when submitting your application?

  1. Log in to Figma using the account you'd like to verify:

  2. Then go to the Education status application page: https://www.figma.com/education/apply

If you’ve already followed those steps and are still running into issues, please  reach out directly to SheerID, as they manage Figma's Higher Education verification process.

We understand this has been frustrating and really appreciate your patience.

 

Thanks,

I followed the exact verification steps on the application page, just not working

Hi ​@Audrey Liu,

 

I understand you’ve been having trouble with the student verification process.

Just to confirm, are you following the steps below when submitting your application?

  1. Log in to Figma using the account you'd like to verify:

  2. Then go to the Education status application page: https://www.figma.com/education/apply

If you’ve already followed those steps and are still running into issues, please  reach out directly to SheerID, as they manage Figma's Higher Education verification process.

We understand this has been frustrating and really appreciate your patience.

 

Thanks,

Thank you for your reply. I did follow the steps above and had already reached out to sheerID. The problem is I can be verified with SheerID for other platforms, Figma is the only exception, so I wonder if there is a way to get help from Figma support team.

I have the exact same issue. I have also contacted SheerID but they are very slow at responding, taking 3-6 business days on average. I really need my account sooner than that so if anyone knows of anyway to make it work, please let me (us) know.

Hi all, I am working closely with Junko, happy to help!
Thanks for details ​@Audrey Liu ! Just to reconfirm, Figma’s Higher Education verification always goes only through SheerID, as they manage this process for Figma.

That said, you’re welcome to reach out to education@figma.com. Our team can help reset your verification limit if a VPN issue is blocking you.

In some cases it may just take a little more time to hear back from SheerID. Thank you for your patience while they review your verification 🙏

Hi all, I am working closely with Junko, happy to help!
Thanks for details ​@Audrey Liu ! Just to reconfirm, Figma’s Higher Education verification always goes only through SheerID, as they manage this process for Figma.

That said, you’re welcome to reach out to education@figma.com. Our team can help reset your verification limit if a VPN issue is blocking you.

In some cases it may just take a little more time to hear back from SheerID. Thank you for your patience while they review your verification 🙏

Thank you for your replay, Celine! Problem solved😘

Please help ​@Junko3 ​@Audrey Liu I am facing the same issue with my account, the verification failed after i uploaded my government issued citizen ID and now I think limit of verification attempts has been reached.

Please help ​@Junko3 ​@Audrey Liu I am facing the same issue with my account, the verification failed after i uploaded my government issued citizen ID and now I think limit of verification attempts has been reached.

You can send your problem the email address for educational plans education@figma.com to let them reset your limit, they will get back to you very soon so that you can go through the verification process again.

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