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Hi Figma Support Team,

I'm reaching out because I’m unable to access a file I previously created on my Figma account. The file now returns a “Hmm, we couldnt find that one” error when I try to open it. I was the sole editor and only shared the file for viewing access with others. I did not intentionally delete it, and I don’t recall moving it to another location.

Here are the details I can provide:

  • Email address associated with my Figma account: anatoyedusi@gmail.com

  • Approximate file name: Email Management Web App

  • Was the file shared? Yes, it was shared for viewing only.

  • Where it was created: In Drafts (personal workspace)

  • Link to the file (if available): 

     

I’ve already checked my Drafts, search history, browser history, and confirmed I’m logged into the correct account. I’d appreciate any help you can offer in recovering or locating this file.

Thank you in advance for your support.

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