Skip to main content
Question

Unable to Access My Figma Account (Student Email Deactivated)

  • September 15, 2025
  • 1 reply
  • 30 views
Rumeysa Gokmen

Hello Figma Support,

I can’t access my Figma account because my student email address has been deactivated by my university. Unfortunately, I no longer have access to that email.

Here are my account details:

  • Old email address:   [redacted PII]

  • Figma username : [redacted PII]

  • Example file link(s) I created:  [redacted PII]

I would like to recover my account and transfer it to a new email address:  [redacted PII]

Could you please help me with this process?

Thank you very much for your support.

Best regards,

    This topic has been closed for replies.

    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • 2610 replies
    • September 16, 2025

    Hi ​@Rumeysa Gokmen ,

     

    I understand that you no longer have access to your university email account, which is associated with your Figma account, and that you need help updating your Figma account email address.
     

    I've gone ahead and created a support ticket on your behalf using the details you provided. Our support team will contact you directly to assist you with the next steps.

    Note: For your privacy, we’ve removed the email addresses and file links from your post.
     

    For anyone else who may come across this thread with a similar issue, here are a couple of things you can try:

    • If your university email is set up to forward messages to your current email address:
      You might be able to reset your password and regain access to your Figma account that way. Once you're logged in, you can update your email address in your account settings. Here’s the guide:  Manage email address or password  

    • If you're not forwarding emails and no longer have access to your school email:
      You can submit a request to have our support team manually update your email address using this secure form: Submit a request

      When filling out the form, please include:

      • The email address currently linked to your Figma account

      • The new email address you'd like to use going forward

     

    I'm going to close this topic now. For any account-related issues, please use the secure form linked above and continue the conversation directly with our support team.

    If you have any other questions that aren't related to account access, feel free to start a new topic here in the Forum.

     

    Thanks,

    Terms & ConditionsCookie settingsAccessibility statement