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Question

Unable to access file after ownership transfer and old account deletion

  • November 25, 2025
  • 1 reply
  • 9 views

Chirag Unadkat

I had account A with email address <someone@example.com> and I have transfer ownership of the file to my other account <newsomeone@example.com> and after that I have verified I have access to that file and after that I have deleted the old account <someone@example.com> 

Now I no longer have file access and try to go by URL I see below page

 

1 reply

Gayani_S
Figmate
  • Community Support
  • November 27, 2025

Hey ​@Chirag Unadkat, thanks for reaching out! 

Just to confirm: Were you able to open the file from your new account (newsomeone@example.com) before deleting the original account (someone@example.com)?

If possible, could you DM me the file’s URL? I can check if the file is still owned with your new account. 

 

 

Thank you for your help!