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Question

Unable to access Figma Education Plan after approved SheerID verification since September

  • November 1, 2025
  • 3 replies
  • 32 views
Many
  • Many
  • New Member
  • 1 reply

I was approved for the Figma Education Program and successfully verified through SheerID in September. However, more than two months have passed, and I still do not have access to the Professional Plan associated with the program.

I’ve reached out to both the Figma Education Team and SheerID, but unfortunately, the issue remains unresolved. I would greatly appreciate your assistance in activating my access as soon as possible.

Here are my details for reference:

  • Primary email: [redacted by moderator to remove personal information]
  • Student email: [redacted by moderator to remove personal information]

Thank you for your time and support. I look forward to your response.

Warm regards,
Many 

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3 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • 609 replies
  • November 1, 2025

Hey ​@Many — thanks for reaching out, and I’m sorry to hear this access issue is still ongoing.

I’m not able to share or view account-specific details here in the Forum, but I can confirm that the Education team is currently reviewing your case. I’ve flagged your followup so they know you’re still running into trouble. They’ll reach out to you directly as soon as there’s an update. Your case number is: 1558493.

I also removed some personal contact details from your original post to help keep your account secure. Thanks again for your patience while the team works to get this sorted. 🙏🏻

Many
  • Many
  • Author
  • New Member
  • 1 reply
  • November 2, 2025

Thank you but how long will take ? It been already more than two month.

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • 609 replies
  • November 5, 2025

Hi ​@Many — thank you so much for your patience. I checked in on this, and it looks like a team member has already reached out to you. If you haven’t seen it yet, please check your inbox for the next steps.

Glad to see things are moving forward! 🙏🏻


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