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Rithesh Kumar
Rithesh Kumar
New Member
June 14, 2025
Solved

Unable to Access AI Features Despite Professional Subscription - Limit Reached Error

  • June 14, 2025
  • 11 replies
  • 748 views

I am writing to report an issue I'm experiencing with my account. I have a professional subscription, for which I have paid, but I am currently unable to access the AI features.

When I try to use the AI functionality, I receive an error message stating: "Limit reached for this feature until Jul 1, 2025." (Please refer to the attached screenshot for context).

Given that today is June 14, 2025, and I have a professional subscription, I expected to have full access to these features. This limitation is preventing me from utilizing the service as intended, which is crucial for my work.

Could you please investigate this issue and clarify why I am encountering a limit on a paid professional account, especially when the stated limit date is in the past? I would appreciate it if you could restore my access to the AI features as soon as possible.

Please let me know if you require any further information from my end.

Thank you for your time and assistance.

This topic has been closed for replies.
Best answer by Tom Reem

Hi ​@Rithesh Kumar, thanks for bringing this up! I’ll raise this to our product team for a closer look — but first, could you confirm which AI tool you were using, and what kind of tasks you prompted before hitting the usage limit?

 

For context: Tools like Figma Make do have usage limits, which may change over time. You’ll see an in-product message when you’ve hit the limit, along with a reset timeline. Once Figma Make is generally available, there will be options to purchase higher limits.

 

Appreciate your patience — we’ll follow up with any updates.

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KarthikIyer
KarthikIyer
New Member
July 29, 2025

same issue, built almost 60% of the site to be surprised that AI credits are not available. Also emailed support, now my deadlines are a wash and embarrasment to tell someone I could not complete the work on time. 

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