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Troubles with opening figma file in browser

  • December 28, 2025
  • 2 replies
  • 219 views
Kseniya Gerasimenko

Hello!
Yesterday Figma (chrome browser) started to ask for connection to use
fonts. But the blue button did not work and cancel
button too.(unfortunately did not make a screenshot of message).  I have to reload page again and again but has the same error. Today I decided to try to clean cashe, but now I don't get
fonts message, just empty page  and nothing loads. What should I do?

 

Best answer by Junko3

Hi ​@Kseniya Gerasimenko,

 

I understand that you’re seeing an “Error code: RESULT_CODE_HUNG” message in Chrome when opening your file.

You also mentioned that you previously saw a message asking to allow a connection to use fonts, though you’re no longer seeing that message now.

 

Since we don’t have the exact details of the fonts-related message, I can’t confirm its cause. However, if you’re using Figma in a Chrome browser and want to use local fonts in Figma Design files, you’ll need to install the Figma Font Installer. You can read more about this here: Add a font to Figma Design.

 

To help narrow things down, could you please try the following troubleshooting steps?

  • Make sure you’re running the latest version of Chrome and your operating system. After updating, restart your computer to ensure the changes take effect.
  • Clear your browser cache.
  • Disable browser extensions one by one to see if the issue changes.
  • Try using another supported browser and the Figma desktop app to see if the issue occurs there as well.
  • Try connecting from a different network (for example, a mobile hotspot) to see if the issue persists.
  • Let us know whether this happens in a specific file or across all Figma files.

If the issue continues, please let us know the results of each of the steps above and share a screenshot or screen recording if possible.

This will help us better understand what’s happening and determine the next best steps.

 

Thanks!

    2 replies

    J
    Figmate
    • Junko3
    • Figmate
    • Answer
    • December 29, 2025

    Hi ​@Kseniya Gerasimenko,

     

    I understand that you’re seeing an “Error code: RESULT_CODE_HUNG” message in Chrome when opening your file.

    You also mentioned that you previously saw a message asking to allow a connection to use fonts, though you’re no longer seeing that message now.

     

    Since we don’t have the exact details of the fonts-related message, I can’t confirm its cause. However, if you’re using Figma in a Chrome browser and want to use local fonts in Figma Design files, you’ll need to install the Figma Font Installer. You can read more about this here: Add a font to Figma Design.

     

    To help narrow things down, could you please try the following troubleshooting steps?

    • Make sure you’re running the latest version of Chrome and your operating system. After updating, restart your computer to ensure the changes take effect.
    • Clear your browser cache.
    • Disable browser extensions one by one to see if the issue changes.
    • Try using another supported browser and the Figma desktop app to see if the issue occurs there as well.
    • Try connecting from a different network (for example, a mobile hotspot) to see if the issue persists.
    • Let us know whether this happens in a specific file or across all Figma files.

    If the issue continues, please let us know the results of each of the steps above and share a screenshot or screen recording if possible.

    This will help us better understand what’s happening and determine the next best steps.

     

    Thanks!

    Kseniya Gerasimenko

    Thank you! Updating chrome helped! :)

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