Troubles with opening figma file in browser

Hi ​@Kseniya Gerasimenko,

I understand that you’re seeing an “Error code: RESULT_CODE_HUNG” message in Chrome when opening your file.

You also mentioned that you previously saw a message asking to allow a connection to use fonts, though you’re no longer seeing that message now.

Since we don’t have the exact details of the fonts-related message, I can’t confirm its cause. However, if you’re using Figma in a Chrome browser and want to use local fonts in Figma Design files, you’ll need to install the Figma Font Installer. You can read more about this here: Add a font to Figma Design.

To help narrow things down, could you please try the following troubleshooting steps?

• Make sure you’re running the latest version of Chrome and your operating system. After updating, restart your computer to ensure the changes take effect.
• Clear your browser cache.
• Disable browser extensions one by one to see if the issue changes.
• Try using another supported browser and the Figma desktop app to see if the issue occurs there as well.
• Try connecting from a different network (for example, a mobile hotspot) to see if the issue persists.
• Let us know whether this happens in a specific file or across all Figma files.

If the issue continues, please let us know the results of each of the steps above and share a screenshot or screen recording if possible.

This will help us better understand what’s happening and determine the next best steps.

Thanks!

Thank you! Updating chrome helped! :)