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Question

TOP BAR SHOWING "NOT FOUND"

  • February 4, 2025
  • 4 replies
  • 234 views

NH886

Currently my Figma top bar showing “Not found”, and I can’t change the size of the windows.

My laptop is Windows 11 and I also reinstalled it, but the problem still occurred, does anyone have the same problem? Would like to know how to solve it, thanks.

 

4 replies

jeremie.ortega

I have exactly the same issue :
 

 


Celine_
Figmate
  • Community Support
  • 3529 replies
  • February 27, 2025

Hey everyone,

Can you please try clearing your cache, force-quit the Figma Desktop app and restart it to see if that helps?
 
You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you'd prefer to manually clear your cache you can:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

 
You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you'd prefer to manually clear your cache you can:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
  3. Try opening the desktop app again

If the issue still persists after clearing out the cache, I’d recommend you to reach out directly to our support team by filling this form: Submit a bug report
When contacting our support team, please use your Figma email account, mention the step you have done, and share your desktop OS. This will help us to investigate further: Thank you!


Walmir de Castro

Hey, i am having the same issue since the new update! I use a mac pro m3. Never had this issue before. It works fine in the browser but the app is showing the “not found” even after i reseted the cache and restarted the computer. Please advise ​@Celine_ 


djv
Figmate
  • Community Support
  • 4751 replies
  • May 15, 2025

Hi ​@Walmir de Castro, thanks for following up! 

Since the troubleshooting steps above did not work for you, please reach out directly to our support team by filling this form: Submit a bug report
Be sure to use your Figma email account, mention the steps you’ve already tried, and share your OS details. Our support team will be able to investigate further with this information. 


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