Hi there,
Thanks for bringing this issue to our attention. I tried to reproduce what you're describing on my end but wasn't able to see the same behavior. I've recorded a quick video showing how it's working for me:
If the issue still continues, could you submit a bug report detailing the steps that led to this issue? You can do so by following the link: https://help.figma.com/hc/en-us/articles/360041468234-Submit-a-bug-report
And I hear you about the challenges with video uploading on this platform - it's definitely not ideal. Sorry about that inconvenience!
Thanks for your patience.
Toku
Hi there,
Thanks for bringing this issue to our attention. I tried to reproduce what you're describing on my end but wasn't able to see the same behavior. I've recorded a quick video showing how it's working for me:
If the issue still continues, could you submit a bug report detailing the steps that led to this issue? You can do so by following the link: https://help.figma.com/hc/en-us/articles/360041468234-Submit-a-bug-report
And I hear you about the challenges with video uploading on this platform - it's definitely not ideal. Sorry about that inconvenience!
Thanks for your patience.
Toku
Hi,
I have tried this.. but currently with unstable connection (cant fix it now but afraid topic would be closed) figma do not allow me to send anything via contact form as you reccomended (error - try later)
copy file and check if you can
Hi @Marsy, thanks for providing the file and apologies for the delayed reply!
Our team member, Toku, who was originally helping you out with this, has been out of office, but I’d be happy to pick up where he left off.
I’ve created ticket #1433859 on your behalf to connect you with our Technical quality team. They will review your file and be in touch as soon as they can.
We appreciate your patience and understanding.
Hi @Trung_Mai, thanks for reaching out and chiming in on this issue!
Just to keep everyone up to date, the team confirmed that this is a bug, and they are already proactively working on a fix. To be completely transparent, they don’t have an exact timeline that they can share right now for the fix.
In the meantime, I’ll pass along your video to the team though to provide them with more context as they continue working towards the solution. We appreciate your patience and understanding.