the verification service used by Figma Education

Hey ​@Codewithme — welcome to Figma Forum. I’m glad we got in touch.

I can understand how naming format might cause confusion during verification. Figma’s Education verification process is managed directly by SheerID, and they’re best equipped to manually review cases like this. If you haven’t already, please reach out to their support team and include your documentation here: Contact SheerID support team.

If you experience any further issues or have any trouble with uploading the requested items, please also CC education@figma.com so our Education team can help follow up. Hope this helps move things forward!

Hello Figma Support Team,

I am trying to activate the Figma Student Plan using my student ID from SLTC Research University (Sri Lanka). However, the verification system is not accepting my name due to the initials format used on our student IDs.

The name on my student ID appears as:
W.D.G. Ranjana

This format represents my initials followed by my surname. Therefore:
First Name: W.D.G.
Last Name: Ranjana

so when i use this format system fails to identify my name. I’ll attach the error i got here.

 I tried to contact both Figma support and SheerID through mails but didn’t got response. Kindly assist with manual verification of my student status or, solution to fix this issue is much appreciated.

Hey ​@RANJANA W.D.G — thank you for reaching out and for taking the time to share those details about your verification issue. I’m really sorry for the delay in getting back to you.

I’ve gone ahead and opened a ticket with our Education Team so we can take a closer look together. Your case number is: 1592862. Please keep an eye on the inbox tied to your Figma account — you’ll see an email from me shortly with next steps.

We appreciate your patience and the care you’ve taken to flag this — we’ll do our best to get things sorted out quickly for you.

Thank you for response ​@Tom Reem . Sure I’ll waiting for your email.

Thanks for following up, ​@RANJANA W.D.G — and sorry for the mix-up here. I just looked into this on my end and it appears the email I sent wasn’t able to be delivered. When you have a moment, could you send me a private message confirming the email tied to your Figma account (or another contact email address we could use)?

I’ll keep an eye out for your message so we can get this moving.