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Question

the tokens were wasted

  • April 23, 2026
  • 1 reply
  • 10 views
Роман Бондаренко

Hello, I recently paid for a full account and started generating designs in Figma Make, but the first 10 designs simply generated errors. The AI ​​wrote the code, but due to agent errors, it didn't display previews, and about 500 tokens were wasted while I was troubleshooting the display issue with the agents. I can send you the chat logs, where the agent points out the errors (the agent itself) and attempts to restart the design. The issue has now been resolved, but I would like a refund for the 500 tokens I wasted. If possible, I would be grateful.

 

1 reply

J
Figmate
  • Junko3
  • Figmate
  • April 24, 2026

Hi ​@Роман Бондаренко, 

I understand you're requesting a refund for approximately 500 AI credits that were consumed while troubleshooting preview errors in Figma Make.

 

Since we're unable to review credit usage details directly in the Forum, I'll go ahead and create a support ticket(#1866793) on your behalf so our team can take a closer look.
Once you receive the ticket confirmation email, please reply with the following:

  • The URL of the file where the issue occurred. Please also grant view access to support-share@figma.com (this won't impact your billing).
  • A screenshot or screen recording showing the prompts or errors that didn't work as expected.

This will help our team investigate further and someone will follow up with you directly.

 

In the meantime, here are a couple of resources that may help you get the most out of Figma Make while using credits efficiently:

Thanks,

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