Hi ​@fanci.zhou ,

I understand that you keep seeing this screen. Could you please share a bit more detail?

• Is this happening in your browser, in the desktop app, or both?

• Could you double-check that you’re on a reliable and stable internet connection?

• Can you let us know what steps you took before this screen appeared? Were you trying to merge a branch?

This information will help us figure out the best way to assist you.

In the meantime, you may also find this page helpful: My files are not opening > What can you try?

Thanks,

1. in the desktop app
2. internet connection is good
3. I'm merging a branch of a design component library. After clicking merge on the branch, this has been happening for several days without any response. I've merged files before and it took more than 20 minutes to successfully merge.

Hi, thanks for following up!

I’ll go ahead and create a support ticket for you using the details you’ve provided. You’ll receive an email about the new ticket(#1543222) soon — it will be sent to the email address currently associated with your account.

Our team will reach out to you directly via the ticket email to assist you with this.