Skip to main content
alex999999999
New Member
July 3, 2025
Question

The final image does not open

  • July 3, 2025
  • 5 replies
  • 101 views

I have created a complex Picture (Frame) with several overlapping shadows, objects, text, background, water droplets, etc., but when I export it in all formats, it appears with black bars, and in the Preview, the file contains mixed pixels instead of my original image. However, when I open it in the online version, the preview displays the correct image, and there are no black bars when I export the file. Can you help me understand why this is happening?

    This topic has been closed for replies.

    5 replies

    Nellya
    Power Member
    July 3, 2025

    Can you share some screenshots?

    alex999999999
    New Member
    July 3, 2025

    Here are the screenshots: a preview from the online version, an exported image from the online version, a preview and an image from the desktop version. Please help me understand why the files are being exported this way

     

    Nellya
    Power Member
    July 3, 2025

    Whoa, i guess you need to contact a Figma support, looks like a bug

    alex999999999
    New Member
    July 3, 2025

    how can I address them? 

    Nellya
    Power Member
    July 3, 2025