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Question

The final image does not open

  • July 3, 2025
  • 5 replies
  • 59 views

alex999999999

I have created a complex Picture (Frame) with several overlapping shadows, objects, text, background, water droplets, etc., but when I export it in all formats, it appears with black bars, and in the Preview, the file contains mixed pixels instead of my original image. However, when I open it in the online version, the preview displays the correct image, and there are no black bars when I export the file. Can you help me understand why this is happening?

5 replies

Nellya
  • Power Member
  • July 3, 2025

Can you share some screenshots?


alex999999999
  • Author
  • New Member
  • July 3, 2025

Here are the screenshots: a preview from the online version, an exported image from the online version, a preview and an image from the desktop version. Please help me understand why the files are being exported this way

 


Nellya
  • Power Member
  • July 3, 2025

Whoa, i guess you need to contact a Figma support, looks like a bug


alex999999999
  • Author
  • New Member
  • July 3, 2025

how can I address them? 


Nellya
  • Power Member
  • July 3, 2025