Hello! I need help understanding a billing issue.
I canceled my Professional Team subscription before the renewal date. My team is now locked, and I don't have access to billing settings or paid features.
However, on January 17th, I received a bill for €14.96.
So, I'd like to know if this is the monthly cost when creating a team, or what the error was.
I'd like to know if it's possible to get a refund. Thank you.
Hi
Your case number is: 1694707, and someone from the team will be in touch as soon as they’ve had a chance to review.
In the meantime, this article may help explain why a team can appear locked after cancellation: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on the email inbox associated with your Figma account for next steps. We’ll stay close to this and make sure you’re supported as it gets sorted out.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
