team owner and admin has left and were locked out

Hey ​@Ehsaan , that sounds like a really tricky situation! I've added a follow-up note to your support ticket and I can confirm that the team is currently investigating. They'll reply to you directly soon with the next steps.

Just a reminder, account-specific issues like this need to be handled through your support ticket directly, as they require a closer look at your account. Thanks for your patience in the meantime! 🙏

Hi Celine,

Its definately not a great situation to be in... ive been trying to get the SAML disabled via the ticket but it doesnt seem like thats going to happen anytime soon, and especially since i cant access the billing information, i cant replace the card on the account (which was cancelled recently) so not only am i locked out im on a time limit before the account gets flagged for too many non payments.

Hey Ehsaan, thank you for flagging the additional details about the SAML issue and the billing deadline, I understand this is a stressful situation to be navigating, especially under time pressure! I've added a follow-up note to your support case so the team has the full picture. Please continue the conversation directly via your support case, they're best equipped to help you from there. Thanks for your patience! 🙏

Hi Celine,

well the account has been locked, and it seems like nobody is replying to the ticket at all. Is there any way to get this ticket escalated?

Thanks,

Ehsaan

I'm sorry about the wait. I checked internally and can see the support team has been actively investigating your case. The agent has now replied to your ticket, so please check your inbox when you get a chance. They're waiting for some additional information to continue the investigation, thank you! 🙏