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ninaddd
ninaddd
New Member
July 6, 2026
Question

Support team cannot be contacted

  • July 6, 2026
  • 1 reply
  • 28 views

We have reached out to their support team and was able to get a reply saying that it will take two business days to review our request for a call with the sales team, since we wanted to upgrade to Enterprise account but two days has passed and we have not received anything on our end. 

1 reply

Celyn_L
Figmate
Celyn_L
Figmate
July 6, 2026

Hi ​@ninaddd, Celyn from the Figma Community Support team here.

Thanks for reaching out. I understand you're looking to upgrade to the Enterprise plan and are hoping to get in touch with our Sales team.

I was able to locate your support ticket (#1995947) and can see that you contacted the team on Friday, July 3. Just to provide a bit more context, since you reached out on Friday, July 3, the two-business-day review window would generally fall on Tuesday, as weekends aren't counted as business days.

In the meantime, I've gone ahead and added an internal note to your ticket to highlight the urgency of your request.

Please keep an eye on your inbox, as someone from the team will be in touch as soon as they're able. Thanks again for your patience, and if you haven't heard back by tomorrow, please don't hesitate to follow up here 🙏 

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