Why does Figma keep sending me emails about a subscription that I already canceled? I am already a “Free” user (I triple-checked it), but they are still sending emails, and my bank keeps notifying me about insufficient funds because it is trying to process a Figma subscription charge. Can anyone please help me resolve this?
Question
Subscription Issue
I also know that I already deleted my account, as confirmed by Figma Chat. They said I should ignore the emails, but I’m getting anxious that money might still be deducted from my bank account.
Hey
I’ve added your updates from this thread to a new case I opened with our Product Support team so they have full visibility into what you’ve shared. Your ticket number is: 1658436, and they’ll follow up with you directly via email.
Please keep an eye on the inbox associated with your Forum account for next steps or any requests for additional details. Thanks for your patience while the team takes a closer look. 🙏🏻
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