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Ryza Villafranca
Ryza Villafranca
New Member
December 27, 2025
Question

Subscription Issue

  • December 27, 2025
  • 2 replies
  • 114 views

Why does Figma keep sending me emails about a subscription that I already canceled? I am already a “Free” user (I triple-checked it), but they are still sending emails, and my bank keeps notifying me about insufficient funds because it is trying to process a Figma subscription charge. Can anyone please help me resolve this?

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2 replies

Ryza Villafranca
Ryza VillafrancaAuthor
New Member
December 27, 2025

I also know that I already deleted my account, as confirmed by Figma Chat. They said I should ignore the emails, but I’m getting anxious that money might still be deducted from my bank account.

Tom Reem
Figmate
Tom Reem
Figmate
December 27, 2025

Hey ​@Ryza Villafranca — welcome to Figma Forum, and thanks for flagging this here.

I’ve added your updates from this thread to a new case I opened with our Product Support team so they have full visibility into what you’ve shared. Your ticket number is: 1658436, and they’ll follow up with you directly via email.

Please keep an eye on the inbox associated with your Forum account for next steps or any requests for additional details. Thanks for your patience while the team takes a closer look. 🙏🏻

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