Hello,
I am contacting you regarding my subscription.
I canceled my subscription about a week ago, and it was supposed to expire today. However, I noticed that I was still charged for the next billing period.
Since the subscription was canceled before the renewal date, I kindly ask you to review this issue and refund the charged amount.
If you need any additional information (account email, transaction ID, screenshot, etc.), I will gladly provide it.
Thank you for your help.
Best regards,
Hi
I’m not able to access billing details or process refunds from our public spaces, but I can see that our Product Support team is actively reviewing your request. Your case number is: 1769556, and I’ve shared the details from your post so they have full context.
In the meantime, this article may help explain what you’re seeing: Upgrade or downgrade your plan → Downgrade or cancel your plan. Any seats added before a plan is downgraded are prorated and reflected on the final invoice, which may be related to what you’re seeing.
You’re in good hands with the team reviewing your case, and they’ll follow up with you directly by email as soon as they’ve completed their review.
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