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Student Verification Problem

  • February 3, 2026
  • 1 reply
  • 34 views
Misscup

Hello,

I am currently a graduate (Master’s) student at University in Türkiye, and I am experiencing issues with the student verification process on Figma.

All official student documents provided by my university are issued in Turkish. My student ID card does not include a graduation date, and since the new academic term has not officially started yet, I do not have an available course schedule. I am also studying with a full scholarship; however, the scholarship confirmation document is in Turkish and was issued as an official written statement.

I have uploaded all available official documents multiple times, but the system keeps rejecting them as “not valid.” At this point, I do not have any additional documents that can be provided in English.

I would appreciate your guidance on alternative ways to verify my student status, or if Turkish official documents can be accepted in this case.

Thank you for your time and support.

Best answer by Tom Reem

Hi ​@Misscup — welcome to Figma Forum, and sorry to hear about the trouble with your verification. Thanks for taking the time to share what you’ve tried so far and what might be contributing to the issue.

For higher education verification, SheerID manages the process end-to-end and will be best equipped to help with specific error messages or unexpected results. You can connect with them directly using this secure form: Contact SheerID support team.

For more details on what’s required, we also keep this resource up to date with the latest guidance: Figma for Education → Verify your education status.

If you’re still running into issues after reaching out to SheerID, please loop in our Education team by CC’ing education@figma.com on your SheerID case so they can take a closer look with you.

Let me know if you have any other questions in the meantime — happy to help where I can.

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • Answer
  • February 4, 2026

Hi ​@Misscup — welcome to Figma Forum, and sorry to hear about the trouble with your verification. Thanks for taking the time to share what you’ve tried so far and what might be contributing to the issue.

For higher education verification, SheerID manages the process end-to-end and will be best equipped to help with specific error messages or unexpected results. You can connect with them directly using this secure form: Contact SheerID support team.

For more details on what’s required, we also keep this resource up to date with the latest guidance: Figma for Education → Verify your education status.

If you’re still running into issues after reaching out to SheerID, please loop in our Education team by CC’ing education@figma.com on your SheerID case so they can take a closer look with you.

Let me know if you have any other questions in the meantime — happy to help where I can.

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