Hi, I am a college professor and a lot of my students have been locked out of Figma since the re-verification emails went out with recently. These are all students enrolled in an accredited university and in design classes that use Figma. And we use Figma in almost all our classes.

I have watched these students be bounced back and forth between education@figma.com and SheerID -- a Catch-22 loop. They have given clear evidence that they are students. This also seems to just be happening randomly to some students and not others. 

Is there some ai-powered system that is making mistakes? Or is Figma about to go through a major change w/ its free access for Education?

If so, there is a ton of stuff that we (and many others) would need to rethink.

I am seeing a lot of messages about this, but is anything else having these issues?