Dear Figma Community,
I am having trouble verifying my student status again. My university recently changed its name, which also slightly changed the university email domain. Both the old and the new version of the email address still lead to the same inbox, so I receive emails sent to either address.
The problem is that my older Figma account, which is connected to the previous university email address, is no longer verified because the student status has expired. I still need access to the projects from that account, especially for my final semester, but I cannot re-verify the student status successfully.
I have tried several times and uploaded the required enrollment documents, including both a short and a long version of my certificate of enrollment. However, the verification keeps failing and says that the documents are not sufficient, even though similar documents had worked for verification in the past.
I have spent a lot of time trying to solve this, but it still does not work. Could someone please help me understand how I can get the student status verified again for my existing account so I can continue accessing and editing my projects?
Thank you very much in advance.
