Hi @Thejas Mathew - thank you for checking in with us here, and sorry that this process has been moving slowly.
From what I could find, I think you’ve already been in touch with our support team regarding this already (prior to my response here).
Our Education team reviews requests in the order they’re received, and the current SLA is up to five business days days. Your ticket was escalated, but I can’t guarantee the exact response time. They are working hard to process education inquiries, and we appreciate your patience and understanding.
Hi ,
Thank you for your response and for checking in. I appreciate you escalating my ticket.
I am writing to follow up on my student ID verification issue. When I tried to verify my student ID, I initially received a message, and after attempting the process multiple times, the system displayed a notification stating that I had reached my limit and could no longer proceed with the verification.
Could you please reset my verification limit? I need to attempt the verification process again. Restoring my ability to verify would be greatly appreciated.
Thank you for your continued assistance and understanding.
This my figma linked e-mail - [redacted by the moderator due to PII]
And I don't have any student Gmail id also
Hey @Thejas Mathew , I am working closely with Kim, happy to help!
Thanks for sharing those details. Please make sure to verify using your school email address (not Gmail, as you mentioned). Our Figma Education team will review your case regarding the verification limit and follow up with you directly. If you have any additional information to share, please send it through the secure form (when you reach out directly to the Figma Education team), it’s the safest way to handle your case due to privacy and security reasons.
As Kim mentioned, we’ve already escalated this internally. Thanks so much for your patience in the meantime! 🙏🏼
Thank you for your earlier response and for escalating my case. However, my account still shows the message “Verification limit exceeded” when I try to reapply for the student offer.
Could you please help me reactivate or reset my student verification so I can try again?
As mentioned, I don’t have a school email ID, but I can share valid student proof (ID card or bonafide certificate) if needed.
I’d really appreciate your help resolving this issue.
Best regards,
Thejas Mathew
[redacted by the moderator due to PII]
Thanks for the details! Since your case is already being handled by the Figma Education team, please continue sharing any additional information directly through the secure form. These requests are managed exclusively by the Figma Education team, not the Community Support team.
Just a quick reminder, the current review time is up to five business days. Thanks so much for your patience!
EDIT: I can see in the backend that the Figma Education team has already responded to you. Please check your messages and continue the conversation directly with them if you need further assistance.
I’ve marked this thread as resolved.
For anyone experiencing a similar issue, please note:
Figma for Edu cannot verify your account. All verifications with have to go through SheerID.
Figma only requires school email addresses for schools that issue them to staff and students. If that is not the case for your school please reach out to SheerID directly to explain your case.
Contact Sheer ID here: https://support.sheerid.com/en-US/help-center/contact-form
Thanks for your understanding!
