Hello Figma Team,

I’m a student at the Minneapolis College of Art and Design (Graphic and Web Design, expected graduation 2027). For my coursework, I need access to a project in Figma that my professor invited me to. Unfortunately, I’ve been completely blocked by SheerID’s broken verification process.

Here’s what happened:

• I entered all my details correctly (school, program, dates, etc.).

• SheerID didn’t respond for days and then simply closed my case, saying they “were unable to process the request.”

• I offered multiple times to provide documents (passport, student ID, enrollment confirmation), even to join a video call - they just ignored this.

• I have reached out to Figma support several times, but every time I only get the same response: “Please contact SheerID.” But what am I supposed to do if SheerID does not reply and simply ignores my requests?
   

This is absolutely unprofessional behavior on SheerID’s side. But in the end, I want to use Figma, not SheerID - and that means Figma itself is ultimately responsible for the unprofessionalism of its partner.

I am not just complaining - I am asking for help. Please tell me clearly: what should I do to resolve this issue? I am ready to provide documents, proof of enrollment, even join a video call. I simply need guidance, but instead I am left in a loop where neither Figma nor SheerID takes responsibility.

Honestly, I never expected this from Figma. I’ve always seen you as a strong brand with a great product. But right now, it feels like complete indifference - students like me are paying for education, yet cannot access assignments because of a broken verification system and a support loop that leads nowhere.

If Figma wants to be a truly responsible brand, it should not hide behind SheerID, but step in and make sure your verification partner treats students fairly. After all, we are trying to use Figma’s product, not SheerID’s.

This situation is unacceptable, and I sincerely hope someone from Figma steps in to help.