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Hello Figma Team,

I’m a student at the Minneapolis College of Art and Design (Graphic and Web Design, expected graduation 2027). For my coursework, I need access to a project in Figma that my professor invited me to. Unfortunately, I’ve been completely blocked by SheerID’s broken verification process.

Here’s what happened:

  • I entered all my details correctly (school, program, dates, etc.).

  • SheerID didn’t respond for days and then simply closed my case, saying they “were unable to process the request.”

  • I offered multiple times to provide documents (passport, student ID, enrollment confirmation), even to join a video call - they just ignored this.

  • I have reached out to Figma support several times, but every time I only get the same response: “Please contact SheerID.” But what am I supposed to do if SheerID does not reply and simply ignores my requests?
     

This is absolutely unprofessional behavior on SheerID’s side. But in the end, I want to use Figma, not SheerID - and that means Figma itself is ultimately responsible for the unprofessionalism of its partner.

I am not just complaining - I am asking for help. Please tell me clearly: what should I do to resolve this issue? I am ready to provide documents, proof of enrollment, even join a video call. I simply need guidance, but instead I am left in a loop where neither Figma nor SheerID takes responsibility.

 

Honestly, I never expected this from Figma. I’ve always seen you as a strong brand with a great product. But right now, it feels like complete indifference - students like me are paying for education, yet cannot access assignments because of a broken verification system and a support loop that leads nowhere.

If Figma wants to be a truly responsible brand, it should not hide behind SheerID, but step in and make sure your verification partner treats students fairly. After all, we are trying to use Figma’s product, not SheerID’s.

This situation is unacceptable, and I sincerely hope someone from Figma steps in to help.

Hi ​@ghutl89 — thank you for taking the time to outline this situation. I’m really sorry for the frustration this has caused, and I want to assure you that we’re paying close attention and sharing your experience with the right folks on our end to help improve the process.

Since SheerID manages the verification process, I don’t have visibility into individual cases, nor can I share account-specifics in public forums. That said, I’ve flagged your post internally so the team can follow up. If there’s more we can share that’s specific to your account, we’ll reach out directly to the email tied with your Figma profile. Your case number is: 1501879.

We understand how important access is for your coursework and project deadlines, and we want to ensure there are no disruptions. For anything we can share broadly, this announcement will stay current: Updates to our Figma Education plan.

Thank you again for your patience as this is reviewed, and please know that I am keeping watch on your case.

Quick update here: ​@ghutl89 — your case has been escalated to the Figma for Education team for further review. Please keep an eye on the email inbox tied to your Figma login for next steps.

Checking in here with another update for anyone following this thread — and thank you again for your patience.

Figma has extended a grace period for students who are in the process of reverifying their education status.

  • You will not lose access to your account or files on September 29.
  • To keep your access uninterrupted, please complete your reverification as soon as you’re able.

We know how important this is for coursework and deadlines, and we’ll continue to share updates here as they become available.

Hi Tom, 

thank you for all your replies! I hope we will be able to resolve the issue. One of your colleagues contacted me in Gmail, as you mentioned - thanks for that.

But, at the same time, I lost access to my files (I can view and comment, but can’t edit - is it possible to give me the access somehow please, since we are still in the process of verifying the account).

 

P.S. During the time since my last message I also got another email from SheerID with their classical “We can't offer further details or support for this specific inquiry. Your ticket has now been permanently closed.”😂 It’s almost funny how they don’t even try to help. 

Regards,
Bogdan

 

 

Hey ​@ghutl89 — thanks for keeping me in the loop. I just checked and a team member sent you an update earlier today. Please review their reply and let them know if you’re still blocked from editing your files.

I’ll also make sure your note about the SheerID ticket is surfaced to the right stakeholders on our end. 🙏🏻

Dear Tom, 

I confirm that the issue has been successfully resolved by the Figma support team. Thank you so much for your help🙂!

 

What do the rest of us do with this same issue?

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