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Question

Stripe onboarding not working


Ryan Almeida

Hi, I am trying to complete Stripe onboarding to sell community resources on Figma but it keeps giving me this error (attached)

Im guessing it’s because of the post code I’ve entered. I’m based in the United Arab Emirates and the country and cities here don’t have post codes. Does anyone know how to solve this issue?

 

4 replies

  • Figmate
  • 2002 replies
  • May 30, 2025

Hi ​@Ryan Almeida,

 

I understand you're looking to sell resources on our community and encountered an error when trying to activate your Stripe account.

 

I've checked our system, and it appears you're not yet an approved seller at the moment. As mentioned in our documentation, only users who have been approved to sell resources on the Community can activate a Stripe account. You can find more details here: Activate your Stripe account

 

Unfortunately, we're not currently approving new creators to sell paid resources on the Community. You can read more about this on our About selling Community resources page. However, please rest assured that the United Arab Emirates is listed as a supported country, as noted in the "What countries are supported?" section on that same page.

 

Hope this helps clarify things. Thanks,


Meraki Designs

Hi ​@Junko3 this is Ryan.

Thanks for getting back to me. I’ve actually created the plugin using this account for my team. The plugin has been approved and I’ve been approved to sell but it’s not letting me onboard stripe to complete the process.

Can you check again and let me know how to resolve this?

- Ryan


  • Figmate
  • 2002 replies
  • June 2, 2025

Hi there,

I just noticed that this seems to have been migrated to another post here:

https://forum.figma.com/report-a-problem-6/stripe-onboarding-error-41302

It looks like my teammate, Tom, is already working on it. Please kindly wait for his reply.

Thanks,


Meraki Designs

Thanks ​@Junko3 Appreciate your help with this. I’ll take it forward with Tom.


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