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Question

Stripe Onboarding Error

Meraki Designs

Hi,

I am trying to complete Stripe onboarding to sell community resources on Figma but it keeps giving me this error (attached)

I’ve been chatting with customer support for the last few days and I was first told it could be an issue with the Postal Code (The UAE doesn’t have postal codes so we normally just use 00000). A couple days later I was told that the issue is because I need to submit it from a user account not a team account (keep in mind that this is a user account not a team account). Now I’ve finally been told that it’s because my country is not supported.

I live in the United Arab Emirates and Stripe is supported here (https://stripe.com/ae/global). Figma’s articles say that it accepts paid resources from countries where Stripe is supported (https://help.figma.com/hc/en-us/articles/12730712101783-Activate-your-Stripe-account).

I've spent the past 11 months designing and building this resource to help Figma users streamline their workflow. As you can imagine, I’m really hoping all that work hasn’t been in vain.

Can someone please help rectify this?
 

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • June 1, 2025

Hi ​@Meraki Designs, sorry to hear you’ve been running into issues with completing the Stripe onboarding.

 

I tried to locate your conversation with our Support team but wasn’t able to find it. When you get a chance, could you reply with the case number tied to your ticket? That’ll help me make sure I’m connecting with the right team to follow up — appreciate your help with this information.

Meraki Designs

Hi Tom,

This is the Request numner: 1371703

Here’s a link to the entire conversation: https://help.figma.com/hc/en-us/requests/1371703

Appreciate you looking into this.

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • June 1, 2025

Hi ​@Meraki Designs thanks for confirming that info — I’ve gone ahead and escalated this for further review. Please keep an eye on the inbox associated with the email tied to that case — the team will follow up with next steps as soon as they can.

Meraki Designs

Thanks Tom. Appreciate your help with it bud!

Just curious (for worst case scenario) – in case I’m not able to onboard Stripe and have to work with third-party payments, I’m guessing I’ll have to change the licence type of the plugin.

It’s currently on the ‘Community Free Resource Licence’. Can you let me know what’s the best way to move this to the ‘Community Paid Licence” after integrating  third-party payment?

Tom Reem
1 person likes this
  • Tom Reem
    Tom Reem
Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • June 9, 2025

Hey ​@Meraki Designs — thanks again for your patience here. 🙏🏻

 

I’ve been keeping an eye out for updates, and while there are a few limitations in this case, there are two main paths forward:

  • Option 1: Unpublish your current plugin and resubmit a new one with a different ID and an updated manifest that includes payment info. The API documentation has more details on how to set this up (see the payment section).
  • Option 2: If you’d prefer to keep the existing plugin live, you can adjust your code so that part of it remains free, with premium features gated behind a paywall.

 

For anything related to licensing updates or third-party payment services, I’d recommend continuing the conversation with the teammate assigned to your case (1371703). They’ll have the best visibility into your account setup and next steps.

 

Hope this helps! Let us know if anything else comes up in the meantime.

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