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Question

Stolen money for free subscription!!!

  • June 26, 2026
  • 1 reply
  • 9 views
Michal Polic

I have canceled my subscription and even if I have free plan, you have charged some money from my credit card. Why are you steeling money from my credit card? What should I do? 

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • June 27, 2026

Hey ​@Michal Polic, welcome to Figma Forum, and thanks for letting us know. I understand the concern, and I want to make sure we get to the bottom of this.

I'm not able to access billing details from this public space, but I've opened a case with our Product Support team on your behalf. Your case number is: 1986285, and they'll follow up at the email tied to your Figma account.

If you haven't already, I'd suggest confirming your plan is fully cancelled to prevent any further charges: Upgrade or downgrade your plan → Downgrade or cancel your plan.

I also removed some personal details from your post to protect your privacy — appreciate your understanding on that.

Watch your inbox for next steps from the team. 🙏🏻

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