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신동현
신동현
New Member
September 22, 2026
Solved

Starter team locked despite being within all plan limits

  • September 22, 2026
  • 1 reply
  • 26 views

Title: Starter team locked despite being within all plan limits

My Starter team is incorrectly marked as locked when I try to duplicate files from Figma Community.

I have verified the following:
- Figma Design files: 2/3
- FigJam files: 0/3
- Slides files: 0/3
- Team folders: 1
- No lock banner appears on my team page.

All usage is within the Starter plan limits, but the destination is still marked as unavailable with the message "This plan is locked."

I have already contacted Figma support and was directed to this forum.

Could a Figma Support Specialist investigate why my team is locked and help restore my ability to duplicate Community files without upgrading?

I have attached screenshots showing my plan usage, folder count, and the lock message.

 

I'm unable to attach screenshots to this forum post.

However, I have personally verified that my team has only one folder and 2 out of 3 Design files, with no FigJam or Slides files.

There is no lock banner on my team page.

Please investigate why my team is incorrectly marked as locked and help me restore access to Community file duplication.

    Best answer by Gayani_S

    Hey ​@신동현, thanks for reaching out!

    On the Starter plan, a team is limited to one folder total, and that includes any folder nested inside your existing folder, not just what shows up at the top level. So even though you're seeing "1" folder, it's worth confirming there isn't a folder tucked inside that one.

    A couple of things to try:

    1. Open your folder and check whether there's another folder nested inside it, rather than just files.
    2. If there is, move its contents up a level or remove the extra folder, then try duplicating the Figma Community file again.

    Could you let me know whether you find a nested folder in there? If you don't, or removing it doesn't clear things up, this will need a closer look at your specific account. In that case, I can get you connected to our customer support team so we can check your team's setup directly.

    For more on how folders work on your plan, take a look at Create and manage folders.

     

    Let me know what you find! 

    1 reply

    Gayani_S
    Figmate
    Gayani_SAnswer
    Community Support
    September 22, 2026

    Hey ​@신동현, thanks for reaching out!

    On the Starter plan, a team is limited to one folder total, and that includes any folder nested inside your existing folder, not just what shows up at the top level. So even though you're seeing "1" folder, it's worth confirming there isn't a folder tucked inside that one.

    A couple of things to try:

    1. Open your folder and check whether there's another folder nested inside it, rather than just files.
    2. If there is, move its contents up a level or remove the extra folder, then try duplicating the Figma Community file again.

    Could you let me know whether you find a nested folder in there? If you don't, or removing it doesn't clear things up, this will need a closer look at your specific account. In that case, I can get you connected to our customer support team so we can check your team's setup directly.

    For more on how folders work on your plan, take a look at Create and manage folders.

     

    Let me know what you find! 

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