I would like to raise ticket with figma billing team as I am unable to purchase a monthly figma license for my team. I keep getting this error.
“Sorry, we are unable to save your payment method. Please refresh and try again.”
Question
Sorry, we are unable to save your payment method. Please refresh and try again.
Hi
I’m Denise from the Community team at Figma. My team isn’t normally able to help with Billing issues, but let's try a few troubleshooting steps to ensure any potential blocks are removed.
First, please try clearing your cache and cookies and then log in to Figma.com and proceed with adding your new card details. If that doesn’t work, try logging in to Figma.com in an incognito window and proceed with upgrading your team to the Professional plan using the steps outlined in this article: Upgrade to a paid plan.
If neither of these help, please let me know, and I can help get you connected with our product support team.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.