Skip to main content
Question

Something went wrong - when opening design (Desktop 126.6.12)

  • July 8, 2026
  • 3 replies
  • 36 views
AlexPeterson

Since the latest version (126.6.12) I’ve been struggling to open certain files in the DESKTOP app. I get the following message -
 

Something went wrong...

Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates.

Files open fine in web browser.

3 replies

Jaycee Lewis
Figmate

Hey, ​@AlexPeterson 👋 Sorry to hear this is happening to you. I’d love to dig in a bit more. 

  • Can you tell me more about the files that won’t open? Are they all the same type? .fig or .make for example?
  • Are these files you own? If so, do copies of the files also fail to open in Desktop? 

Thanks! — Jaycee

AlexPeterson
  • AlexPeterson
  • Author
  • New Member
  • July 9, 2026

Hi Jaycee.

 

They are just standard design files stored in figma. Yes these are files I own and have worked perfectly fine over the last month. As I mentioned they work in the web app just not in the desktop app. I wonder if it’s simply a bug with the latest release (126.6.12).

 

I’ve just tried again this morning

 

 

Jaycee Lewis
Figmate

Hey hey ​@AlexPeterson Sorry to hear it’s persisting. And thank you for following up. I want to dig into this properly on our end, so I've gone ahead and opened a ticket for you — keep an eye on your inbox and we'll take it from there. The ID is 2007128 and the subject line is Something went wrong - when opening design (Desktop 126.6.12).

I added a few additional requests to the ticket to help support troubleshoot with you. Talk soon! — Jaycee

Terms & ConditionsAccessibility statement