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Question

"something went wrong" problem is serious.

  • December 23, 2025
  • 5 replies
  • 37 views
cudaqa

I’ve tried turning it off and on, clearing the cache, switching browsers, and even creating a new account, but every time I enter an AI prompt I keep getting a “something went wrong” error.

I'm using the Brave, Firefox browser, and I've tried a new Make file, a new account, and a new browser, but none of it works. Whether the prompt is short or long, regardless of the content, I get a 'something went wrong' error. Even when I create a new account and provide the first prompt, the error still occurs. Please fix this immediately.

This error has been persisting for about a week, and I’m unable to perform any tasks.

 

5 replies

cudaqa
  • cudaqa
  • Author
  • New Member
  • December 23, 2025

request id

af4fe24a-7064-468b-8d49-52ef33ee7c7b

Henry Kill
  • Henry Kill
  • New Member
  • December 23, 2025

Maybe try switching off your browser extensions and see if that helps. Also, make sure your browser’s updated. You might want to give it a go in an incognito window too. And just double-check your internet connection. If it's still acting up, give Figma support a shout—they might be able to dive in deeper. Good luck!

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • December 23, 2025

Hey ​@cudaqa, thanks for reaching out!

I agree with what ​@Henry Kill suggested, it’s a good idea to try:

  • Disabling any browser extensions,

  • Making sure your browser is fully updated

  • Testing in an incognito/private window.

In addition, could you also try using a different network, like a mobile hotspot? If the issue only happens on one network, it might be related to proxy, VPN, or firewall settings, which our technical troubleshooting tips can help with.

 

To help us dive in deeper could you share a few more details:

  • Is this issue happening in the Figma desktop app as well, or only in the browser?

  • Are you seeing it in a particular Make file, or across all your files?

  • Have you tried duplicating your file to see if it works there?

  • What exactly were you doing right before the error appeared?

  • How many prompts were you trying to submit, and what kind of prompts were they (short, long, detailed)?

 

Your input will really help us pinpoint the cause, appreciate your help! 

cudaqa
  • cudaqa
  • Author
  • New Member
  • December 24, 2025

Hey ​@cudaqa, thanks for reaching out!

I agree with what ​@Henry Kill suggested, it’s a good idea to try:

  • Disabling any browser extensions,

  • Making sure your browser is fully updated

  • Testing in an incognito/private window.

In addition, could you also try using a different network, like a mobile hotspot? If the issue only happens on one network, it might be related to proxy, VPN, or firewall settings, which our technical troubleshooting tips can help with.

 

To help us dive in deeper could you share a few more details:

  • Is this issue happening in the Figma desktop app as well, or only in the browser?

  • Are you seeing it in a particular Make file, or across all your files?

  • Have you tried duplicating your file to see if it works there?

  • What exactly were you doing right before the error appeared?

  • How many prompts were you trying to submit, and what kind of prompts were they (short, long, detailed)?

 

Your input will really help us pinpoint the cause, appreciate your help! 

I turned off the VPN and used an incognito (private) browser. I also tried a new browser and the latest version of the browser, and I disabled all extensions. This issue occurs in all files. Are you hearing me?

I'm using the Brave, Firefox browser, and I've tried a new Make file, a new account, and a new browser, but none of it works. Whether the prompt is short or long, regardless of the content, I get a 'something went wrong' error. Even when I create a new account and provide the first prompt, the error still occurs. 

 

djv
Figmate
  • djv
  • Community Support
  • December 26, 2025

Thanks for the additional context, ​@cudaqa! 

We can see that you’ve also reached out to support directly regarding this issue on ticket #1653698. I have escalated your ticket on your behalf to our technical quality team. Someone will review and be in touch soon. 

If you have any further questions or concerns, please feel free to reply directly to support via email. 

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