Hi ​@DylanKing —  welcome to the Figma Forum, and I’m sorry to hear that you and your colleague are running into trouble accessing this file.

While we can’t share account-specific details here in the public forum (to keep your privacy and security protected), I wanted to reassure you that our Technical Quality team is already looking into your case. They’ll follow up directly via email with more clarity as soon as possible.

Please keep an eye on the inbox linked to your Figma account — your case number is 1465906 for reference.