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Question

Showing $0 while making payment

  • May 15, 2025
  • 1 reply
  • 32 views

Kartik Kankane

While making payment with Indian credit card, the final amount is showing as $0. I have tried 3 different cards and all showing the same. So I have not done the transaction.
Please help here.

  • Figmate
  • May 16, 2025

Hi ​@Kartik Kankane,

 

I checked internally, and it looks like what you're seeing usually means you're in the pre-debit phase of processing an Indian card payment (there's some info about this here). The payment page showing $0 is likely because Stripe is currently trying to process your most recent payment attempt, which should take around 26 hours from when you started the payment.

 

If you have any other concerns or questions about this, could you please open a support request via this form? That way, our team can take a closer look at your specific situation.

Just so you know, for security and privacy reasons, we can't handle specific billing issues here on the forum.

 

Thanks for your understanding!


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