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KylinTang
KylinTang
New Member
September 22, 2025
Solved

SheerID Verification Fails Again and Again

  • September 22, 2025
  • 71 replies
  • 10278 views

Hello Figma Team,

 

I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID.

 

Here’s what happened:

 

  • I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed.
  • As a result, I received “We were unable to confirm your identity”, with no explanation given.
  • Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step.
  • Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book.
  • SheerID’s support did reply (and I genuinely appreciate that their support staff were polite), but they just reset the process and asked me to try again — which, of course, led to the exact same problem.

 

 

At this point, I feel completely defeated. I’m trying to access Figma for actual university assignments, and yet I’m stuck in a broken system that doesn’t seem to recognize real, valid documentation. I’m not trying to get a discount or game the system — I’m just a student trying to do her work.

 

I’ve always respected Figma as a brand, and I know your support team is doing their best, but I can’t help feeling that hiding behind SheerID is not the solution. If SheerID’s system is failing real students, then Figma should take responsibility for stepping in and providing a human pathway to support.

 

I’m more than happy to provide my student ID, enrolment letter, even join a video call if necessary. I just need someone to care enough to solve the problem.

 

Please.

 

a Postgraduate Design Student, Monash University

    This topic has been closed for replies.
    Best answer by Junko3

    Hi ​@ANURAG KUMAR 

    Just a quick note—I noticed you had originally replied in another thread, but I moved it here since it aligns with the conversation in this one.

     

    Just to recap the previous conversation:

    1. If your application was denied, you can submit an appeal directly to SheerID with additional documentation. Their team will review your appeal and let you know if your status can be approved.
    2. If you already sent additional documents to SheerID and they informed you they’re unable to process, please reply to SheerID and CC education@figma.com


    Thanks,

    71 replies

    Show previous replies
    Laila_Nur_Fardah
    Laila_Nur_Fardah
    New Participant
    October 15, 2025

    Hey ​@Junko3, I was wondering if you have any solution to this.

    Thank you so much!

    Laila_Nur_Fardah
    Laila_Nur_Fardah
    New Participant
    October 17, 2025

    I was re-verifying my student education plan because of the new update and features but when I tried to re-verify my account, my ending screen would be

    "Verification Limit Exceeded
    We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer."

    Then my friend told me to contact SheerID immediately, but after a few days I received a reply email saying 

     "We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed."

    I dont know what to do since they dont provide any information that I need to do to solve the problem.

    then I tried again today and my ending screen would be 

    "We're unable to verify you using the information  submitted. Please check your information for accuracy and only use your own mobile device or computer "

    Then I saw a community forum on Figma that had the same problem and was told to contact them individually using form request.

    Then I received the following reply:
    " If you are receiving the error message ‘Verification Limit Exceeded’ please reach out directly to SheerID through their contact form.

    If you verified the wrong Figma account and need a different account verified, please reach out to education@figma.com." 

    I have already contacted SheerID, but why do I have to keep contacting SheerID when their email response does not solve the problem I am experiencing? 

    Has anyone else experienced something similar? How can I resolve this? I really need a Figma Education account. 
    Please help me resolve this.

    Please help me resolve this issue so I can continue with my education plan verification. 

    Quick Update!!

    Yesterday, I contacted the SheerID support team, and because I got advice from Junko to cc education@figma.com to explain the problem I was experiencing.

     

    And just today, I received several replies. At first, I used my personal email because previously it wasn't a problem and the verification process was easy, and some of my friends also used their personal emails without any problems, so I didn't think it would be a problem because we would upload the documents later.

     

    However, Sheerid's response stated that they couldn't verify using a personal email and that I had to use a school-issued email. So, I changed my Figma email address to my school email and contacted them again to say that I was now using my school email.

     

    Then, I was contacted directly by the Figma education team, and they reset my limit so that I could upload again.

    Actually, I really regret this. What if they don't have their own school email, especially small private educational institutions, which usually rely on students' or parents' personal emails (generic personal emails) or use third-party learning platforms (such as Google Classroom or Edmodo) for communication, without providing a school domain email address.

     

    After that, I re-verified and re-uploaded the PDF document, but I received the following message:

    “We are unable to confirm your eligibility due to: the document submitted does not meet the date requirement for establishing eligibility for this offer.”

     

    Even though it was valid. I had previously encountered the same issue multiple times until I reached the limit, so I re-uploaded the document in PNG format along with my ID card and received a “Review” screen because it was not in English.

     

    I had experienced this issue before, and yes, I reached the limit again. Finally, after uploading the PNG format and waiting for the review process,

    I immediately contacted Education Figma and Sheerid again to request that this verification be approved manually as soon as possible, as I was afraid the same issue would occur again. Now I can only wait and will update again later.

    Thank you, Figma support team. I hope this issue is resolved soon.

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    October 17, 2025

    Hey ​@Laila_Nur_Fardah, I am stepping in for ​@Junko3. It’s definitely not ideal to feel stuck in a loop. Have you had a chance to contact education@figma.com yet? If you’ve already reached out and haven’t heard back, I can check in with the team internally to make sure your case gets the attention it needs.

    That said, since the verification process itself is fully managed by our partner SheerID, I unfortunately don’t have the ability to step in directly. 

     

     

     

    Laila_Nur_Fardah
    Laila_Nur_Fardah
    New Participant
    October 17, 2025

    Hey ​@Laila_Nur_Fardah, I am stepping in for ​@Junko3. It’s definitely not ideal to feel stuck in a loop. Have you had a chance to contact education@figma.com yet? If you’ve already reached out and haven’t heard back, I can check in with the team internally to make sure your case gets the attention it needs.

    That said, since the verification process itself is fully managed by our partner SheerID, I unfortunately don’t have the ability to step in directly. 

     

     

     

     

    ​@Gayani_S 
    Thank you for the quick check-in and for offering to look into this internally. I truly appreciate your support and completely understand that the verification process is managed solely by SheerID.

    Yes, I can confirm that I have already contacted education@figma.com and included them in my previous email, precisely because I feared getting stuck in this loop again.

    The core issue remains that my previous valid documents were rejected (for both "date requirement" and non-English language reasons), and I am highly concerned that this recurring technical issue will continuously deny my eligibility, regardless of my valid student status.

    I am currently waiting for a response from the Figma Education Team. I am holding onto the hope and belief that with both SheerID and the Figma team now aware of my situation and the cycle of rejections, this can finally be resolved.

    Thank you once more for your valuable time and service.

    Laila_Nur_Fardah
    Laila_Nur_Fardah
    New Participant
    October 18, 2025

    I was re-verifying my student education plan because of the new update and features but when I tried to re-verify my account, my ending screen would be

    "Verification Limit Exceeded
    We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer."

    Then my friend told me to contact SheerID immediately, but after a few days I received a reply email saying 

     "We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed."

    I dont know what to do since they dont provide any information that I need to do to solve the problem.

    then I tried again today and my ending screen would be 

    "We're unable to verify you using the information  submitted. Please check your information for accuracy and only use your own mobile device or computer "

    Then I saw a community forum on Figma that had the same problem and was told to contact them individually using form request.

    Then I received the following reply:
    " If you are receiving the error message ‘Verification Limit Exceeded’ please reach out directly to SheerID through their contact form.

    If you verified the wrong Figma account and need a different account verified, please reach out to education@figma.com." 

    I have already contacted SheerID, but why do I have to keep contacting SheerID when their email response does not solve the problem I am experiencing? 

    Has anyone else experienced something similar? How can I resolve this? I really need a Figma Education account. 
    Please help me resolve this.

    Please help me resolve this issue so I can continue with my education plan verification. 

    Quick Update!!

    Yesterday, I contacted the SheerID support team, and because I got advice from Junko to cc education@figma.com to explain the problem I was experiencing.

     

    And just today, I received several replies. At first, I used my personal email because previously it wasn't a problem and the verification process was easy, and some of my friends also used their personal emails without any problems, so I didn't think it would be a problem because we would upload the documents later.

     

    However, Sheerid's response stated that they couldn't verify using a personal email and that I had to use a school-issued email. So, I changed my Figma email address to my school email and contacted them again to say that I was now using my school email.

     

    Then, I was contacted directly by the Figma education team, and they reset my limit so that I could upload again.

    Actually, I really regret this. What if they don't have their own school email, especially small private educational institutions, which usually rely on students' or parents' personal emails (generic personal emails) or use third-party learning platforms (such as Google Classroom or Edmodo) for communication, without providing a school domain email address.

     

    After that, I re-verified and re-uploaded the PDF document, but I received the following message:

    “We are unable to confirm your eligibility due to: the document submitted does not meet the date requirement for establishing eligibility for this offer.”

     

    Even though it was valid. I had previously encountered the same issue multiple times until I reached the limit, so I re-uploaded the document in PNG format along with my ID card and received a “Review” screen because it was not in English.

     

    I had experienced this issue before, and yes, I reached the limit again. Finally, after uploading the PNG format and waiting for the review process,

    I immediately contacted Education Figma and Sheerid again to request that this verification be approved manually as soon as possible, as I was afraid the same issue would occur again. Now I can only wait and will update again later.

    Thank you, Figma support team. I hope this issue is resolved soon.

    Quick Update! ​@Gayani_S 

    Prior Rejection: My previous submission was rejected as "the document is insufficient for establishing eligibility for this offer." I believe this was due to the document being in my native language.

    Current Attempt (English Document): Based on this assumption, I immediately submitted a new request using a new document version that is fully translated into English and is valid and current.

    Result & Lockout: Despite submitting the translated, valid document, I immediately received two final, compounding error messages:

    "The document is not official or on the list of accepted document types."

    "You have reached the attempts for submitting through this method, please contact SheerID below."

    The Problem and Request:

    This confirms my greatest fear: I am now trapped in a permanent verification loop. Every time I follow instructions, the system provides a different, often contradictory, rejection reason and eventually locks me out.

    My document is valid. I have provided a transcript that meets academic requirements.

    My document is now translated. I attempted to resolve the language barrier.

    The system still rejects the document type. I am confused as to what "official or accepted document type" means when a university transcript is rejected. Every university has a different transcript structure.

    URGENT ACTION REQUIRED:

    I have exhausted all my attempts and cannot proceed. 

    Please help me break this cycle. I am saddened that a technical fault is preventing me from accessing critical tools for my education.

    Thank you for your immediate and decisive action.

     

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    October 24, 2025

    Hey ​@Laila_Nur_Fardah, I’m truly sorry for the delayed response! I can completely understand how exhausting this whole situation must be, when are still stuck in this loop. Thank you for trying to submit translated documents. I’ll reach out to the relevant teams internally to see how we help and get your access restored as soon as possible.

    I really appreciate your patience. I’ll make sure this gets the attention it deserves! 

    Laila_Nur_Fardah
    Laila_Nur_Fardah
    New Participant
    October 24, 2025

    Hey ​@Laila_Nur_Fardah, I’m truly sorry for the delayed response! I can completely understand how exhausting this whole situation must be, when are still stuck in this loop. Thank you for trying to submit translated documents. I’ll reach out to the relevant teams internally to see how we help and get your access restored as soon as possible.

    I really appreciate your patience. I’ll make sure this gets the attention it deserves! 

    ​@Gayani_S 

    New update!

    Dear SheerID Team, education@figma.com, and the Community Support Team,

    I am delighted to confirm that I have just received the email notification: My student verification has been successfully approved!

    This success is the direct result of the manual review process I previously requested after multiple system failures. After being asked just this morning to submit my translated transcript and Student ID Card directly, the issue was resolved immediately.

    Thank you so much to the entire team for prioritizing this request and taking the time for a manual check. Your intervention finally allowed a valid student to be approved despite the frustrating permanent verification loop.

    To other students experiencing the same issue: please be patient and continue communicating with the SheerID and Education teams. I know they handle a massive volume of inquiries, and my case proves that being persistent in requesting a manual review will lead to a proper resolution.

    Thank you once again for your professional and necessary support.

    Anonymous
    October 24, 2025

    Hello Figma Team,

     

    I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID.

     

    Here’s what happened:

     

    • I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed.
    • As a result, I received “We were unable to confirm your identity”, with no explanation given.
    • Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step.
    • Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book.
    • SheerID’s support did reply (and I genuinely appreciate that their support staff were polite), but they just reset the process and asked me to try again — which, of course, led to the exact same problem.

     

     

    At this point, I feel completely defeated. I’m trying to access Figma for actual university assignments, and yet I’m stuck in a broken system that doesn’t seem to recognize real, valid documentation. I’m not trying to get a discount or game the system — I’m just a student trying to do her work.

     

    I’ve always respected Figma as a brand, and I know your support team is doing their best, but I can’t help feeling that hiding behind SheerID is not the solution. If SheerID’s system is failing real students, then Figma should take responsibility for stepping in and providing a human pathway to support.

     

    I’m more than happy to provide my student ID, enrolment letter, even join a video call if necessary. I just need someone to care enough to solve the problem.

     

    Please.

     

    a Postgraduate Design Student, Monash University

    The sheerid is not providing support to anyone and is denying the verification. 

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    October 30, 2025

    Hey ​@Laila_Nur_Fardah, glad to hear that you got your student verification successfully approved! 🎉

     

    I’m sorry to hear that you had to go through such a back-and-forth process, but I truly appreciate your patience. Thank you for taking time to encourage other community members to stay patient and keep communicating with SheerID. Your message will definitely help others who might face a similar situation.

     

    For everyone else in the community: please keep in mind that the verification process higher education students is fully managed by SheerID, and it can sometimes take a bit of time for them to review submissions and respond to inquiries. The Community Support Team is doing their best to share feedback internally and improve the experience, but we unfortunately can’t intervene while your case is still under review by SheerID.

    So, if you’ve already contacted SheerID support, we kindly ask that you wait for their response before reaching back out. Once they’ve replied, we’ll be in a much better position to assist further if needed.

     

    Thank you all for your understanding and your patience! 

      Professor X
      Professor X
      New Member
      February 16, 2026

      Dear Figma education team,

       

      This verification process has been extremely frustrating as a teacher scheduled to teach, and unable to prepare for their class. I tried to reach out to SheerID twice with additional verification but was shut down with a message with no clear way to resolve the issue:

       

      “Hello,
       
      Thanks for contacting SheerID.
       
      We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.

      Kind regards,

      Drex T.
      Verification Support
      SheerID”

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