Skip to main content
utdorm.gov
utdorm.gov
New Member
October 14, 2025
Solved

SheerID Verification Failed. SheerID is not responding back for days

  • October 14, 2025
  • 3 replies
  • 648 views

After several attempts to verify my account on SheerID, I received a “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.” error message.
I’ve been emailing to SheerID and figma edu with no reply. Since all current educational users must re-verify their status before September 29, 2025, this has become an urgent issue in my classes. Any help, guidance, or suggestions you can provide would be greatly appreciated. 

This topic has been closed for replies.
Best answer by Celine_

Hey there, thanks so much for the details! I had a look on my end and can see that the Figma Education team has already replied to you. When you have a moment, please check your inbox (your case number is #1550820).

I completely understand how important your work is, but unfortunately it looks like your request doesn’t meet the current eligibility criteria for our Education plan. You can review more about our plan qualifications here.

For any further questions or clarification, please continue the conversation directly in your support ticket with the Education team, they’ll be best equipped to guide you.

Thank you for your understanding. I’ve gone ahead and marked this thread as solved and closed the topic here.

3 replies

Celine_
Figmate
Celine_
Community Support
October 14, 2025

Hey there, thanks for flagging this, and apologies for the delay with SheerID and our Education team.
I was able to locate your support ticket with the Figma Education team, and I’ve escalated it internally for visibility. We’re currently experiencing a backlog, and the team is working hard to get to everyone.
Education requests are reviewed in the order they’re received, with a current SLA of up to five business days. While I can’t guarantee an exact response time, your ticket has been prioritized.

We really appreciate your patience and understanding while our team works through these requests. 🙏🏼
 

    utdorm.gov
    utdorm.govAuthor
    New Member
    October 15, 2025

    Thank you ​@Celine_ for your help. The SheerID team has responded, but their solution is still unclear. They advised me to reach out to Figma directly regarding this issue. 

    I would like to clarify that I am a contract officer working under the Digital Government Committee of the Ministry of Tourism, Cambodia. My position is Digital Administrator, and I am responsible for managing software and hardware-related issues to improve digital accessibility and support government officials in their work. Our team has been using Figma Slide to provide training materials and pitch deck for training and teaching internally to. 

    However, our ministry uses the official domain @tourism.gov.kh for all administrative and institutional correspondence organization, including those related to educational and digital training programs. Please advise if there is a way to verify my eligibility, or if you could forward my case to Figma’s education team for further review.

    Celine_
    Figmate
    Celine_Solution
    Community Support
    October 17, 2025

    Hey there, thanks so much for the details! I had a look on my end and can see that the Figma Education team has already replied to you. When you have a moment, please check your inbox (your case number is #1550820).

    I completely understand how important your work is, but unfortunately it looks like your request doesn’t meet the current eligibility criteria for our Education plan. You can review more about our plan qualifications here.

    For any further questions or clarification, please continue the conversation directly in your support ticket with the Education team, they’ll be best equipped to guide you.

    Thank you for your understanding. I’ve gone ahead and marked this thread as solved and closed the topic here.

    Terms & ConditionsAccessibility statement