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I am experiencing ongoing issues with the SheerID verification process for my student account.

After submitting all required information, SheerID asks me to verify with a government ID. I have uploaded my passport multiple times, both in clear and high-quality images.

However, every time I submit, I receive the same response:

“We were unable to confirm your identity.”

I also contacted SheerID Support directly and explained the issue through their form, but unfortunately, they have not provided a solution. The problem persists even though my documents are valid, clear, and up to date.

This issue is preventing me from re-verifying my student account and accessing Figma Education benefits. Could you please review this case directly or provide me with an alternative way to verify my student status?

Hi there, I understand you’re having trouble verifying your account with your government ID.
Please try the following steps:

  • If your application was denied: submit an appeal directly to SheerID with additional documentation. Their team will review it and let you know if your status can be approved.

  • If you’ve already sent additional documents and SheerID says they can’t process them: reply to their email and CC education@figma.com so our Education team is aware.

Thank you, and I hope this gets resolved quickly!

Thank you for your response. I have already submitted my government ID multiple times, and I also appealed directly to SheerID with additional documentation. Unfortunately, I keep receiving the same response: “We were unable to confirm your identity.”

I also contacted SheerID through their support form, but they have not been able to resolve the issue. Since this is preventing me from re-verifying my student account, I am now reaching out for further assistance.

Could you please escalate this issue or provide an alternative way for me to verify my student status? I have valid enrollment proof and government ID, and I am happy to share them with your Education team if needed.

Now It’s showing that “Verification Limit Exceeded”

Hi there, I understand you’re having trouble verifying your account with your government ID.
Please try the following steps:

  • If your application was denied: submit an appeal directly to SheerID with additional documentation. Their team will review it and let you know if your status can be approved.

  • If you’ve already sent additional documents and SheerID says they can’t process them: reply to their email and CC education@figma.com so our Education team is aware.

Thank you, and I hope this gets resolved quickly!

This is the exact issue with me as well. SheerId keeps closing the ticket again and again. Whenever I am trying to verify, I get the message- “Verification Limit Exceeded”
Not sure what to do now as only 2 days are left to verify

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