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babraham
Figmate
babraham
Figmate
April 22, 2021
Question

Screen turns black for a second

  • April 22, 2021
  • 17 replies
  • 4802 views

1. Describe the bug/issue you’re running into?
When I switch back to a tab running FigJam, sometimes my screen turns off / turns black for a second or so. It tends to happen when I haven’t viewed the tabs for at least a few minutes.

2. Are you able to consistently reproduce it? If so what are the steps?
No, but it has happened at least once a day so far.

3. Share a screenshot, recording, console log, link to the file, etc.
It seems to happen on every file I open in FigJam.

4. Is the issue only happening in desktop app or a specific browser , or both?
So far I’ve only used FigJam in the browser on my laptop.

5. What OS/version and/or browser/version are you using?
Chrome: Version 89.0.4389.82 (Official Build) (x86_64)
MacOS Catalina, version 10.15.7

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    17 replies

    Show previous replies
    Alexander_Decker
    Alexander_Decker
    September 17, 2021

    Same problem here!
    I too am still on Catalina, if that’s relevant.
    Screen Shot 2021-09-17 at 2.32.45 PM

    Dheeraj_Parwal
    Dheeraj_Parwal
    September 22, 2021

    I have same problem

    Federico_luna
    Federico_luna
    September 30, 2021

    I have the same problem on Windows10 Lenovo laptop. Appreciate any suggestions

      Alisa_Bacon
      Alisa_Bacon
      November 17, 2021

      Have the same thing on Windows 11, it’s been happening for a long time

      Hafiz_Graphics
      Hafiz_Graphics
      New Member
      May 13, 2022

      I am experiencing problems with Figma crashing, canvas turns black but today my Figma turns black 10 times in 5 minutes it’s too irritating please fix this issue.

      mariecurie
      mariecurie
      November 21, 2022

      this post is helpful

      ckjobcena
      ckjobcena
      November 1, 2024

      Hello my Figma is turning black for a lot of times now, I am using windows 11 with MSI pc. This was the closest topic that I found but not sure what to do with this. I have closed Figma app and then open but still the entire Figma goes black and then to normal.

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