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Rimsha-dbp
New Member
January 2, 2026

Screen Stuck and shut the screen off after some mints of working

guys? My Figma isnt working smoothly and after mints of working, it stucks and not actionable more then shut the screen off instantly??? 😒😣

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2 replies

ksn
Figmate
Community Support
January 2, 2026

Hi ​@Rimsha-dbp - sorry to hear you’re having trouble. First, can you please run through the steps on this troubleshooting guide we have here? I’d also recommend doing a complete shut down and restart of your computer or tablet (if you’re on one), then also completely uninstalling/reinstalling the desktop app (if you’re using it)

If those don’t help, can you provide me the following information?

  • The kind of OS you are running, including specific version number
  • If it happens on both Figma on the web, and on the desktop app
  • If there is a specific file that you try to access when things get stuck
  • When you say the screen shuts, off -- do you mean your entire display goes off, or does Figma go blank?
Dana_Atwood
New Participant
January 2, 2026

I am having issues with Figma today too. 

The cursor is not responsive around any frames or shapes. 
It does not detect it ie: when close to the corner of a frame there used to be an indicator to rotate that has since disappeared. And the edges of a frame or shape flicker when I roll over it with the cursor. 
It it so jumpy and buggy. 
I have had to restart and hard refresh more than once. 
For the support ppl, I am web, paid plan, macbook pro.