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SCIM provisions all users as Viewer

  • April 30, 2025
  • 2 replies
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George Burton

Hello,

I’m part of my company’s IT team. 

We have Figma setup in our Okta instance with SCIM provisioning.

We followed the steps in https://help.figma.com/hc/en-us/articles/22773906477591-Manage-seats-via-SCIM-using-Okta and made Okta user groups that each are assigned the unique user type laid out.

 

However, any new Figma user that is provisioned to Figma is added to the org as a Viewer.

 

Why is this happening? 

 

 

Best answer by George Burton

Thanks Junko,

 

I looked into this some more and I think it’s because my company is on an Org plan instead of an Enterprise plan; I thought these were the same plans.

 

So I think my issue is actually expected behavior: true SCIM provisioning isn’t available unless you’re on an enterprise plan. 

 

You can solve this out. 

This topic has been closed for replies.

2 replies

J
Figmate
  • Junko3
  • Figmate
  • May 1, 2025

Hi ​@George Burton, thank you for contacting us about this!

 

I noticed you've already submitted a support ticket, and one of our specialists is on the case. While you're waiting for any input from the community, please keep an eye on your ticket for an update from our team. They'll be in touch with you soon.

 

Thanks again for reaching out!

George Burton
  • George Burton
  • Author
  • New Member
  • Answer
  • May 1, 2025

Thanks Junko,

 

I looked into this some more and I think it’s because my company is on an Org plan instead of an Enterprise plan; I thought these were the same plans.

 

So I think my issue is actually expected behavior: true SCIM provisioning isn’t available unless you’re on an enterprise plan. 

 

You can solve this out. 

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