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George Burton
George Burton
New Member
Apr 30, 2025 8:09 PM UTC
Solved

SCIM provisions all users as Viewer

Hello,

I’m part of my company’s IT team. 

We have Figma setup in our Okta instance with SCIM provisioning.

We followed the steps in https://help.figma.com/hc/en-us/articles/22773906477591-Manage-seats-via-SCIM-using-Okta and made Okta user groups that each are assigned the unique user type laid out.

 

However, any new Figma user that is provisioned to Figma is added to the org as a Viewer.

 

Why is this happening? 

 

 

This topic has been closed for replies.
George Burton
George BurtonSolution
New Member
May 1, 2025 1:46 PM UTC

Thanks Junko,

 

I looked into this some more and I think it’s because my company is on an Org plan instead of an Enterprise plan; I thought these were the same plans.

 

So I think my issue is actually expected behavior: true SCIM provisioning isn’t available unless you’re on an enterprise plan. 

 

You can solve this out. 

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2 replies

Figmate
Junko3
Figmate
May 1, 2025 8:59 AM UTC

Hi ​@George Burton, thank you for contacting us about this!

 

I noticed you've already submitted a support ticket, and one of our specialists is on the case. While you're waiting for any input from the community, please keep an eye on your ticket for an update from our team. They'll be in touch with you soon.

 

Thanks again for reaching out!

George Burton
George BurtonAuthorSolution
New Member
May 1, 2025 1:46 PM UTC

Thanks Junko,

 

I looked into this some more and I think it’s because my company is on an Org plan instead of an Enterprise plan; I thought these were the same plans.

 

So I think my issue is actually expected behavior: true SCIM provisioning isn’t available unless you’re on an enterprise plan. 

 

You can solve this out. 

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