file access was lost and after checking in Figma, we realized an ex-employee deleted the files. How we can restore file. I don’t see any single file in Thrash. Please assist. I have Figma admin access.
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Hey
I’m glad we connected here. While I can’t share account-specific details in the forum, I can see that our Product Support team is actively looking into your case. You’ll hear from them directly at the email tied to your account as soon as possible with next steps. 
In the meantime, here’s a general guide that may be helpful: Delete and restore files.
Appreciate your patience while we work on this — and feel free to reach back out if any other questions come up!
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