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Restore My Suspended Figma Account

  • January 12, 2026
  • 3 replies
  • 35 views
toilatinhs

Dear Figma Support Team,

I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.

I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.

Thank you so much for your understanding and support. I look forward to your positive response.
 

Regards,

Tinh Nguyen Trung
Figma Email Address: (redacted by the moderator due to PII)

3 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • January 12, 2026

Hi ​@toilatinhs , Celine from Figma here, happy to assist!
My colleague, Tom, has created a support ticket on your behalf via your email address: toxxxx90@gxxxl.xxm so our support team can take a closer look at your caser. Please check your inbox when you can and his message here:

  

Hey ​@toilatinhs — thanks for flagging this, and I’m sorry to hear about the trouble with your account.

We aren’t able to access account-specific details or share account-level decisions within the public Figma Forum. I’ve opened a ticket on your behalf with our support team and included the context you shared here so they can take it into account during their review. Your case number is: 1680804.

Additionally, I’ve removed the personal information from your original post to protect your privacy. Thanks for your understanding, and please keep an eye on the email tied to your Figma account for updates and next steps.

 

toilatinhs
  • toilatinhs
  • Author
  • New Member
  • January 19, 2026

Could you support this via (redacted by the moderator due to PII)?
I didn’t use (redacted by the moderator due to PII) for this. 😞

Celine_
Figmate
  • Celine_
  • Community Support
  • January 19, 2026

Hey ​@toilatinhs ,  thanks for sharing the details! I’ve passed this along to the team, and they’ve replied to you using the email address you mentioned. (I’ve also redacted your personal information here due to PII).

They’ve also escalated your case to our Legal team so it can be reviewed further. Thanks for your patience while they look into this!

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