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Question

restore my suspended figma account

  • January 7, 2026
  • 1 reply
  • 72 views
rexx coin

Hello Figma Support Team,
I am writing on behalf of BLOX Foundation regarding an urgent issue with our official Figma account.
Our company account, registered under the email [redacted by forum admin/moderator to remove PII], is currently showing as suspended. We are unable to log in, and all of our important design work and assets are stored on this platform.
To be transparent, no violation of Figma policies occurred from our side. We followed all platform guidelines correctly. The suspension happened suddenly and without any prior warning or explanation. Figma did not inform us why this action was taken.
This account contains the complete brand and product design files for BLOX Coin and our Layer 2 blockchain ecosystem. Losing access to these files has caused serious disruption to our operations and timelines.
We kindly request the following:
A clear explanation of the reason for suspension.
Immediate review of our account status.
Restoration of access so we can continue our work.
Guidance on any steps required from our side to resolve this.
We value Figma as a professional platform, and we expect fair and responsible handling of business accounts. Suspending an active company account without cause or communication is totally unacceptable.
Please treat this as a high priority matter and update us as soon as possible.
Thank you for your prompt support.
Best regards, Asif Shahdad 
Founder & CEO
BLOX Foundation
[redacted by forum admin/moderator to remove PII]

    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • January 8, 2026

    Hi ​@rexx coin,

     

    I understand that your company account has been suspended and that you’re requesting an explanation and assistance with restoring access.

     

    Unfortunately, due to security and privacy reasons, we’re not able to assist with account suspension issues directly here in the forum.

    I can see that you’ve already submitted a support ticket regarding this issue, and one of our support specialists is currently working on it. They’ll follow up with you directly via the ticket email once they’re ready. Please continue the conversation there (ticket #1674605).

    I’ll also go ahead and add a note to the ticket to let our team know that you reached out to us here in the forum as well.

     

    Thanks,

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