Just published my site using Figma Make. Using the provided URL, the browser shows a blank screen. How can I fix this?
Answer
[RESOLVED] Issue: URL provided by Figma Make after publishing displays blank screen
Best answer by Celine_
Hi David! I can see on our end that the engineering team deployed a fix for this issue on Friday, and it looks like things are now resolved on your side.
For others, please follow these steps:
- Refresh the file tab in the browser/desktop app
- Re-publish the site
- Then check if this now loads as expected
If the issue still persists on your end, please reach out directly to our support team by submitting a bug report for further investigation.
I’ve gone ahead and marked the topic as solved here. Thanks again for flagging it!
Topic closed due to being an older issue which has been fixed.
This topic has been closed for replies.
Hi
Thanks for reaching out. It sounds strange but do you still see the same issue?
Could you try the troubleshooting below?
- Close any Figma tabs you're not using
- Browser: Force-quit and open Figma in a new browser window or Clear cache.
- Desktop App: Force-quit the Figma Desktop app and restart it. If the issue persists, try clearing the cache.
If the issue persists, could you share the site URL and file link with an edit access to support-share@figma.com? Rest assured, it won’t impact on your billing!
Thanks for your patience.
Toku
I have the same issue. I’ve tried the above fix but it’s still displaying a white screen?? 😕
Hey David, I am working closely with Toku, happy to help!
If the steps Toku shared don’t resolve the white screen issue, the best next step would be to reach out to our support team directly by submitting a bug report. They’ll be able to dig in with you.
In the form, please include:
- Your Figma email address
- The site link and grant "can edit" access to this file to support-share@figma.com (this won’t affect your billing)
- A screen recording showing the full window and all steps leading to the issue. (This helps us reproduce the issue on our end, so capturing all steps and windows would be super helpful.)
- Console log (You can follow these steps to Export console logs)
Thank you! 🙏🏼
Hi David! I can see on our end that the engineering team deployed a fix for this issue on Friday, and it looks like things are now resolved on your side.
For others, please follow these steps:
- Refresh the file tab in the browser/desktop app
- Re-publish the site
- Then check if this now loads as expected
If the issue still persists on your end, please reach out directly to our support team by submitting a bug report for further investigation.
I’ve gone ahead and marked the topic as solved here. Thanks again for flagging it!
Topic closed due to being an older issue which has been fixed.
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