Requested to switch monthly to annual plan but still charged monthly

Hey, ​@CMARIX INFOTECH 👋 Happy to help. I have one question —  Are you wanting a refund/correction on the June invoice, or simply confirmation that the annual switch will apply going forward? I’ll get a support ticket open as soon as I get confirmation. Thank you! – Jaycee

Hello ​@Jaycee Lewis 

Thank you for prompt reply.
A correction needed in June 2026 invoice as I requested on June 12 to switch all our 7 Professional seat to be billed at annually.

We will pay pending amount once we receive updated invoice for June 2026.

Hey there ​@CMARIX INFOTECH 👋 I opened a support ticket for you. The subject line is Billing correction request: Switch 7 Professional seats from monthly to annual (June 2026 invoice) and the ID is 1980948. Please check your email inbox and them spam folder for the ticket. I appreciate your help in getting al the details I needed for us. Best — Jaycee