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Requested for Name Change in Invoice

  • May 19, 2026
  • 2 replies
  • 17 views
Nivas Jay

Hi Team,

I had requested for name and address change in Invoice few days back. Only after the name change, I would be able to make the payment. However, i havent received any acknowledgement or change acceptance to email, even though the chatbot insists that i will get the confirmation through email. We have now lost access to Figma since the payment has not been made. We are ready to pay immediately as soon as the name change is completed in the invoice. I am also unable to get the email address of support team, and the chatbot insists that i post in the forum.

2 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • May 19, 2026

Hi ​@Nivas Jay, Celyn from Figma Community Support here.

Thanks for reaching out and for taking the time to share the additional context. I understand that you had contacted the Support team to request updates to the name and address on your invoice, and I can see how urgent this has become now that your team has temporarily lost access while waiting for the invoice changes to be completed.

While we’re unable to handle billing requests directly through the forum, I was able to locate your support tickets (#1903973, #1909488, #1909605), and I’ve gone ahead and added an internal escalation note with the Billing team to help increase visibility on this for you.

The team will follow up with you directly on your ticket, so please keep an eye on your inbox. Thanks again for your patience in the meantime 🙏

Nivas Jay
  • Nivas Jay
  • Author
  • New Member
  • May 19, 2026

Hi ​@Nivas Jay, Celyn from Figma Community Support here.

Thanks for reaching out and for taking the time to share the additional context. I understand that you had contacted the Support team to request updates to the name and address on your invoice, and I can see how urgent this has become now that your team has temporarily lost access while waiting for the invoice changes to be completed.

While we’re unable to handle billing requests directly through the forum, I was able to locate your support tickets (#1903973, #1909488, #1909605), and I’ve gone ahead and added an internal escalation note with the Billing team to help increase visibility on this for you.

The team will follow up with you directly on your ticket, so please keep an eye on your inbox. Thanks again for your patience in the meantime 🙏

Thank you

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