I previously accessed my Figma account using my university-provided student email address. However, now that I’ve graduated, my university has deactivated that email, and I’ve lost access to my Figma account and the files associated with it.
I would really appreciate it if you could help me transfer access to my personal email address so I can continue working on my designs and maintain access to my files.
Please let me know if there is anything that can be done!
Hi
I understand you're having trouble accessing your student email address, which is connected to your Figma account, now that you've graduated.
If you're not able to update it yourself using these instructions, no worries – our support team can help manually update your email address for you.
I noticed your previous ticket has been closed, so I'll go ahead and opened a brand new one using the information you've already given us.
Keep an eye on your email inbox! You should receive a message about this new ticket shortly. It'll be sent to the current email address we have on file for your account, and we've also CC'd the personal email address you mentioned in your previous ticket.
Just so you know, account security is super important to us, so we handle all changes to account details very carefully. This means we need to review each request thoroughly, and we can't guarantee that every request will be approved.
Thanks so much for understanding that!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.